Privacy policy

1. Introduction

Kollosche Sales Pty Ltd ABN 87 683 883 632 (“Kollosche”, “we”, “us” or “our”) operates an online store offering branded merchandise via our website (the “Store”).

We are committed to protecting your privacy and handling your personal information responsibly. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase from our Store, interact with us online, or otherwise engage with our merchandise offering.

By accessing our Store or providing us with your personal information, you consent to the collection, use and disclosure of your personal information in accordance with this Policy.

2. What is personal information?

“Personal information” has the meaning given to it under the Privacy Act. In general, it means information or an opinion about an identifiable individual, or an individual who is reasonably identifiable.

3. Types of personal information we collect

We only collect personal information that is reasonably necessary for the operation of our Store and our business. This may include:

  • your name
  • contact details (email address, telephone number)
  • billing and delivery addresses
  • payment information (processed securely via third-party payment providers - we do not store full payment details)
  • order history, purchase details and preferences
  • account login details (if you create an account)
  • communications with us (including customer support enquiries)
  • marketing preferences
  • information about your use of our website, including IP address, browser type, device information and pages visited

We may also collect non-identifiable information such as aggregated website usage data to help us improve our Store.

4. How we collect personal information

We may collect personal information directly from you when you:

  • make a purchase or attempt to make a purchase through our Store
  • create an account
  • subscribe to our mailing list
  • contact us via email, social media or customer support
  • participate in a promotion, competition or survey
  • post a review or interact with our content online
  • browse or use our website (through cookies and analytics tools)

We may also collect personal information from trusted third parties that support our Store, such as Shopify, payment gateways, fulfilment partners, marketing platforms and analytics providers.

5. How we use your personal information

We collect, hold and use your personal information for purposes including:

  • processing and fulfilling orders
  • providing customer support and responding to enquiries
  • communicating with you about your orders, returns or account
  • sending marketing communications (where you have opted in or where permitted by law)
  • operating, improving and optimising our Store
  • analysing customer behaviour and website performance
  • preventing fraud and ensuring website security
  • complying with our legal obligations

If you choose not to provide certain personal information, we may not be able to process your order or provide certain services.

6. Disclosure of personal information

We may disclose your personal information to trusted third parties where necessary to operate our Store, including:

  • e-commerce platforms (such as Shopify)
  • payment processors
  • shipping and fulfilment providers
  • IT, hosting and data storage providers
  • marketing and analytics providers
  • professional advisers (such as accountants or legal advisers)
  • regulatory authorities or law enforcement, where required or authorised by law

We do not sell your personal information.

Some third parties may combine your information with other data to help us provide more relevant experiences or anonymised insights.

7. Overseas disclosure

Some of our service providers may be located outside Australia (including Shopify and other cloud-based platforms). Where personal information is disclosed overseas, we take reasonable steps to ensure that your information is protected in a manner consistent with Australian privacy laws.

8. Marketing communications

We may send you marketing communications about our merchandise, promotions or updates if you have opted in or where permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at info@kollosche.com.au.

9. Security of personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access or disclosure. These measures include:

  • secure third-party platforms and payment gateways
  • restricted access to personal information
  • internal policies and procedures
  • contractual obligations with service providers

However, no method of transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Cookies and analytics

Our website uses cookies and similar technologies to:

  • recognise your device
  • analyse website traffic and usage
  • improve functionality and user experience

You can manage or disable cookies through your browser settings, though this may affect website functionality.

11. Third-party websites

Our Store may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing personal information.

12. Accessing and correcting your personal information

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We may need to verify your identity before responding.

In some circumstances, we may refuse access where permitted by law and will provide reasons if we do so.

13. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us. We will investigate and respond as soon as reasonably practicable.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

15. Contact us

For questions about this Privacy Policy or our privacy practices, please contact:

Attention: Legal and Compliance
Email: legal@kollosche.com.au
Phone: 1300 576 000

Last updated: 28 January 2025